not informed about cell phone screen nonwarrenty

hi., i purchased huawei mate 20 pro 10.11.2018 from the consultant at vangate vodacom branch ********** 789.

last week my cellphone fell and the screen cracked. and its being repaired at vodacom canal walk. the job card is ********** 8

now unfortunately albeit i have insurance, i am perplexed that zeenat the consultant FORGOT to inform me of this the day of purchase. when i went to the store last week vangate they said i must go to canal walk cape town, as huawei will cover it, but at the outlet huawei is was affirmed that my model is NOT under warranty as per screens.

i did speak to zeenat on monday when i was at vodacom 28.11.2019 though she apologized, i strongly feel the vangate store should cover the excess on repairs in lieu of this negligence. i am not attacking her in a personal sense, but i do feel i should not pay for this excess .

thankyou