Not Impressed with Vodacom Services

Hello Peter

Please urgently assist!

I have had numerous problems with Vodacom and in multiple times I would not get the problems resolved. This time around I was advised to take up the matter with you in hopes that this will get resolved by yesterday!

I bought an iphone 7+ in 2017 and 2months ago it decided to stop working. 2 months ago I then decided to take another iPhone XS Max which is the phone I’m currently using.

The agreement was that I pay up the iphone 7+ then I take the iPhone XS Max.

I did all the paperwork at Sandton city vodacom and everything was approved.

End of August on the 27th Vodacom deducted an amount of +- R2200 instead of +- R1300. I called them several times and spoke to there unhelpful consultants who kept transferring me from one consultant to another until I went to the shop again and the teller who I did the agreement there was very helpful and we called the acquisition department, accounts department and so on until we we spoke to some lady that “apparently “ logged the issue and advised that the balance owed to me will be reversed within 7 to 12 days...

Today (12 September 2019) I call them to ask the progress of my issue, only to find that they can’t even track my issue! I’ve tried calling and explaining the same thing over and over to almost 8 different consultants again and again with no help! Please urgently advise. The services that Vodacom provides are very very poor and I am not satisfied.