Hellopeter
Share Your Experience
IK
Ian K

1 reviews | Active since Oct 2012

08 Feb 2021, 00:19

Not impressed with Vodacom Fibre's support service

Vodacom Fibre Internet Provider

I am not impressed with Vodacom Fibre's support service. About 3 weeks ago I logged a call with them as I had no internet connectivity and it took 5 days to resolve.

I am working from home and cannot afford to be without a stable internet connection as my company writes and supports (365x24x7) software for major companies in the petrochemical industry in SA and internationally.

On Friday afternoon, 5 February 2021, I placed a call to Vodacom Fibre support because I again had no internet connectivity. The first line support could not resolve the problem and said it would be escalated to a technician who would contact me within 24 hours. It has been more than 48 hours now and no-one has contacted me yet. I cannot afford to be without internet for so long. I am terribly dissapointed in Vodacom Fibre's support service.

0
Replies (2)
Vodacom
Vodacom's reply08 Feb 2021, 07:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
IK
Ian K's update09 Feb 2021, 10:26
Reviewer Update
It is now 84 hours since I reported the fault and my line still is not working. I had to contact them again yesterday after nobody called me back. The consultant tested and said that SADV must look at the fault since it seems to be on the fibre network. Someone was supposed to call me yesterday, but since then I have had no communication from either Vodacom or SADV. I am very unhappy with the poor service!