Not impressed at all

If I could have rate Vodacom -3 I would. I have been with them for 3 years and this has been the worse 3 years of my life with them. Vodacom have drained me, took al my happiness and then continues to do so. My contract is ending the 4th of October and it feels so freeing. I have many problems, I got a new contract with them for my sister which was canceled and proceed again, on the day of delivery 2 phones got delivered which we only ordered one. I have BEEN calling Vodacom to please come and collect this damn phone and still date I have this phone with me. I have tried calling them back and after being on hold for 30 mins, twice i hanged up.

I would like the record to state that I have tried and tried for Vodacom to get back THEIR phone as it was a mistake on their end and I don't want it.

My second problem, this morning I woke up and saw vodacom did 2 debit order, taking R600 over what was agreed on. I asked for an invoice WHICH IS NOT EVEN MY ACCOUNT NUMBER. I spoke to a lovely lady who will assisting me but only with this matter.

Thirdly and wow. I got bul**** into "emigrating" my contract in 2021 because I was told that my contract would not be available anymore. Not only did this change my whole contract but I had to pay a year longer. In this contract period my phone got ****** and the replacement was reductions, I had to get another phone because I wanted to gooi that phone. Last week I called to cancel my 3 year contract as one does seeing that it ends on the 4th of October. I spoke to this horrible women which honestly needs to choose another carrier path because I never felt worse after asking for assistance. She offered me a new contract which I politely declined as I did not need one (Which you can hear on the recording) She got upset and then started treating me badly. I got an invoice saying I do not have to pay extra money however the women on the phone was clear that I will be paying a penalty.

With all of this there is so much more I can speak of however I already feel heavy with this. All I want is for Vodacom to take pride in their work and check what is going on.