ZK
Zenobia K
1 reviews | Active since Oct 2014
16 May 2023, 11:48
Not impressed as a new customer
What a sad experience from Vodacom. I am a new customer to them and have no pleasure at all since opening a Vodacom Fibre account with them. Double billing, double products, reported over 2 weeks ago and heard this morning it's still being investigated. Please do not force me to cancel my fibre with you guys as the experience so far is horrible, I am even due a refund and now I'm charged 4 times my subscription amount with duplications an issue.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
16 May 2023, 12:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 May 2023, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team