BP
Belinda P

1 reviews | Active since Mar 2009

04 Jul 2016, 06:51

Not Impressed

<p>My mother has a phone on my name, she upgraded in April 2016. Since then i have not received any statement on that number, when i phoned several times, they confirmed the upgrade was not recorded. So why do i have to phone the entire vodacom because the person that did the upgrade never recorded it? I phoned several times to Mall of the North Polokwane, on the landline with no answer then phoned on Emmannuel Enilolobo cell number and nobody phones back. This is not service and i must admit very pathetic. Do your job and send the statements to me asap! The number that was upgraded was ********** </p>

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Replies (1)
Vodacom
Vodacom's reply04 Jul 2016, 07:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,