1 reviews | Active since Sept 2013
I upgraded my phone, after the due date of expecting delivery, i phoned vodacom to find out when would delivery take place. I was then told it was cancelled.
I enquired as to why and was told it was cancelled on their side due to a system error. it has now been 15 days, 8 of which I have been trying to find out what is going on!
I now get told there is no stock.........but it is being offered on the internet.......so i asked, if you have no stock and people today click on that deal, then what happens?
I have now been told to wait and see if they can help me? How long, no one knows. I am not very impressed by how this is being handled, is a matter of this is vodacoms fault, and they must fix it, not this story and that story etc.........
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
Thank you for taking my call and allowing me to assist.
I have requested an update regarding the above matter and requested that they contact you with feedback.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Good day
Thank you for taking my call and allowing me to assist.
I have requested an update regarding the above matter and requested that they contact you with feedback.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,
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