Not honouring their out of box failure guarantee

On 11 March 2016 I logged a complaint against Vodacom on hellopeter. They were quick to reply that a consultant will be in contact with me. To date no consultant, the Area Manageress, nobody has contacted me. I have been talking to the Vodashop person and they are doing their best to sort this out. Unfortunately Vodacom do not honour their guarantees, their promises for communication to take place. I will be handling this to my Attorney and we will be logging a complaint against the Consumer Protection Act. I think I have waited long enough since 18 January 2016 and all I have got is an sms on 11 March 2016 that my phone has been booked into the Witbank Workshop. I want my REPLACEMENT phone and my account credited with the cost of the phone from 1 February 2016 (commencement of new contract) till I get my replacement phone.