JV
Johan V

1 reviews | Active since Mar 2017

08 Mar 2017, 07:54

Not honouring their deal

<p>I took out a new contract as I saw they had a special online. I got approved instantly for a new contract and got a confirmation call confirming delivery only to find out a day later afte another call that they now want to change the deal and charge R450 more monthly because the phone they were going to deliver is discontinued. The phone was not discontinued and the deal was not correct on the site but I was approved and have confirmation mails and screen shots. That is the price they advertised and that is the price I got approved on. I want this concluded by Vodacom honouring their deal. reference number ********** 9. Please get in contact to me so we can conclude this</p>

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Replies (1)
Vodacom
Vodacom's reply08 Mar 2017, 07:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team