1 reviews | Active since Jan 2016
NOT HONOURING MY WARRANTY
I have a contract with Vodacom and received my iPhone 6 on the 13th February 2015. There is a problem with the wifi signal on the phone and it has been determined that the device is irreparable due to IC on the wifi antenna area failure. This IC is a component on the logic board and it cannot be replaced. I have subsequently discovered that iPhone are not repaired and simply replaced. Because there is a slight bend on the phone which is totally unrelated to component failure, Vodacom wants to charge me a R5800 replacement fee. What *******! My phone is under warranty. It's so easy to just cop out and I doubt Vodacom really cares about losing one customer whilst they make billions in profit. I'm totally disgusted and definitley will not be renewing my contract. I will endeavour to give as much bad publicity as possible. The store staff just really don't give a damn. So easy to just go so sorry. Totally disgusted.
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
