AP
Anton P
1 reviews | Active since Apr 2010
23 Dec 2024, 21:42
Not honouring Black Friday deals
I app**** online for a Black Friday data-only contract, yet four weeks later, Vodacom has still not processed my supporting documents. The original application has lapsed twice, requiring me to renew it each time.
Today, I was informed that Vodacom is still waiting for my supporting documents. How many times must these be submitted before they are accepted?
It seems Vodacom is making it unnecessarily difficult to do business. Frankly, I am fed up and will be switching to MTN.
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Replies (2)
Vodacom's replyOfficial
24 Dec 2024, 08:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply24 Dec 2024, 08:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
AP
Anton P's updateReviewer Update
30 Dec 2024, 22:10Hello Vodacom
You are wrong. We did NOT discuss to cancel my order. What I said was that your service is bad, I went to get a data contract with MTN. I will also transfer all my Vodacom business to MTN once the respective contracts come to and end..
You are wrong. We did NOT discuss to cancel my order. What I said was that your service is bad, I went to get a data contract with MTN. I will also transfer all my Vodacom business to MTN once the respective contracts come to and end..
AP
Anton P's update30 Dec 2024, 22:10
Reviewer Update
Hello Vodacom
You are wrong. We did NOT discuss to cancel my order. What I said was that your service is bad, I went to get a data contract with MTN. I will also transfer all my Vodacom business to MTN once the respective contracts come to and end..
You are wrong. We did NOT discuss to cancel my order. What I said was that your service is bad, I went to get a data contract with MTN. I will also transfer all my Vodacom business to MTN once the respective contracts come to and end..