Not honouring an upgrade deal

<p>On Wednesday 5 October 2016 I did an online upgrade request – reference number K8N5Q2 - for which I have screenshots and references.</p> <p> </p> <p>This was for the following deal:</p> <p> </p> <p>Huawei P8 Lite (white)</p> <p>UChoose Flexi 200</p> <p>R200 airtime</p> <p>Includes 1GB extra data x3 months</p> <p> </p> <p>I was advised that I would receive a call within 24 hours to confirm the upgrade. To this day I have not yet received this call. When I called the upgrades department on Friday 7 October, I was advised that I could still get the deal at this price however they couldn’t offer me the 1GB data x3 months.</p> <p> </p> <p>Given that I put in an online order 2 days before that deal expired, and received a reference number, I feel that I should be given the deal that I signed up for not the deal that is currently on offer. If someone had phoned me back within the 24 hours that I was told them would do, then I would have gotten this deal.</p> <p> </p> <p>The upgrades call centre could not assist and I was asked to log a query with the upgrades admin department. The feedback on this was:</p> <p> </p> <p>"Kindly take note that call back time for all leads processed online is 24/48 hours.</p> <p>Please note that our deals and prices change on the 7th of each month, and are subject to change without notice.</p> <p>The deal advertised the previous month cannot be reopened as per the vodacom terms and conditions."</p> <p> </p> <p>Firstly, the confirmation I received said I would get a call back in 24 hours, not 24-48 hours. Also, while I understand that the deals change on the 7th, I had requested this particular deal on the 5th of the month - if I had received my callback as per the confirmation I received (within 24 hours) I would have been able to get this deal.</p> <p> </p> <p> I can understand that you cannot reopen a deal now for someone requesting a new upgrade, I requested the upgrade while the deal was still advertised which was 2 days before it expired/changed. I therefore don't understand why Vodcaom cannot make a plan (not necessarily this particular deal) to give me the 1GB data x3 months that I requested as part of this deal.</p> <p> </p> <p>This is seriously shocking service from Vodacom, perhaps it's time to start looking at alternative service providers</p>