Not honoring the deal/ application

I was offered a Fibre application at my estate where I reside .

My application and supporting documents were submitted to Vodacom before their offer expired.

2 weeks later after many follow up calls , I still didn’t get any answer why my application wasn’t approved or what stage my application was at .

I escalated my query with no feedback. Eventually , after 3 weeks I received a call from a lady named Gugu, stating that Vodacom can’t load my application as the deal is no longer on their system .

I didn’t except this as my application and all documents were submitted on time.

Vodacom offered me another package on a much higher tariff, which I won’t accept as this was not the package I accepted and wanted initially.

I feel that Vodacom should honor their deal regardless . Their excuse was that the technical team are all going on holiday and the package can’t be loaded again.

Firstly , the manner this was dealt with was unprofessional and could have been avoided if my application was dealt with on time.

Secondly , the consumer ( myself) are suppose to just suck it up and be happy with unsatisfactory service and non delivery.

Thirdly - the consumer has to pay more due to Vodacom not delivering.

I hope to be assisted in a professional manner and trust that Vodacom will honor their deal initially offered !

I have notified Gugu that I am posting the situation on Hello Peter . Hopefully , they will come to the party.