1 reviews | Active since Mar 2017

06 Mar 2017, 11:46

NOT HONORING THE CONTRACT!!

<p>I have never been so annoyed with Vodacom. I have been a loyal customer for over 10 years. I upgraded my Contract in Dec 2016 at the pavililion branch and have had endless issues with this phone/Contract. My contract signed by myself at the store Assistant states that for R 308.50 i should have R 200 Airtime and 1 GB of Data every month. This was vanishing in under a week, I had been into Gateway Vodacom 3 times to try solve the issue of my dissapearing airtime and data. I even went to the repairs shop behind Gateway to see if it was the phone issue to be told that there is nothing wrong and they cant seem to find the issue. I finally Found out that I have been paying R 308.50 for 200 ONLY and have never recieved this 1 GB of Data as it was a promotion and it ended. Firstly i was never advised when taking out my contract that this Data was a promotion and would end. So this ment that I was using my airtime which is costly as my data. I feel that it is only right to refund me for DEC, JAN, FEB, March airtime atleast and i should the Recieve the 1GB of data i had been paying for. No where on my contract does it state that i should pay an extra R 149.00 for this DATA. A Contract is a Contract binding on BOTH SIDES. I have HONORED my payments every month, VODACOM should HONOR WHAT I PAY FOR!!! I would appreciate some feed back as i am now with out airtime and DATA due to the fact that i was not advised about the end of the promotion. NOT IMPRESSED AT ALL.</p>

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Replies (2)
Vodacom
Vodacom's reply06 Mar 2017, 13:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Mar 2017, 14:23
Official

Dear Client

We will send you a copy of the quote signed. We have also responded to you via email.

Kind regards

Vodacom Consumer Website Team