NOT HONORING CURRENT RED HOT DEAL CALL CENTER AGENT REFUSES TO ASSIST

Finally my Mom's upgrade is due yesterday and assisting her in finding the best deal for her, we checked the Vodacom site the last couple of weeks.

Current deal available is the Samsung Galaxy J7 Prime Smartphone R249 p/m on Smart Top Up S+ Once off 10GB data bundle + Discountented monthly subs & Free R 10 000.00 Top Dog Education Voucher 200min 200 sms 500MB Data

Trying to upgrade online only takes us back to the login to your account screen. We decide to go to the Vodacom Shop at Somerset Mall for assistance or to upgrade to this deal in store. Unfortunately the assist in the store advised us that this is an online deal only. Using there computer in store to show them the problem not able to upgrade online they provided us with the call centre number ********** .

Staying in the store we called the number and spoke to one of the call center agents. This person was firstly not very friendly, but I told her what is going on and she was not able to give me a reason as to why i am not able to do this online. Going back and forth for about 30 minutes she told me there is no such deal available. I told her that i am standing in one of there stores looking at the deal on a computer in a Vodacom store. She asked to speak to one of the agents. The in store agent was very helpful and explained the problem and situation again to the call center agent and finally realising that she is not getting the answers or assistance needed to resolve our problem and being on my phone for the last 45 minutes she asked the call center agent to please transfer the call to her supervisor. After repeating this request 3 times the call center agent put us on hold for a further 5 minutes and then cut the call off.

I would really appreciate assistance in the resolving this matter. Vodacom must honor the deal as advertised on the site as soon as possible as we did not proceed with the upgrade until this matter is resolved.