JN
Jakes N

1 reviews | Active since Aug 2016

14 Jan 2017, 16:04

Not honoring contracts

<p>I went to the Vodacom outlet in Menlyn on Friday 13 January 2017. While I was there the sales representative informed me that they are running a "Friday the 13th" special and that ANY new contracts or upgrades that is signed on this day will get 20 GB of data for free for 24 months. I immediately took out two contracts (I already have 4 other contracts with Vodacom). This morning the sales representative called me and told me they have made a mistake and they can't honor these contracts, but is willing to cancel them for me. I strongly opposed this and I am now getting all kinds of resistance. I can't believe that a big company like this can be so dishonest.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Jan 2017, 18:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,