1 reviews | Active since Feb 2019
Not honest and now sitting with a bill of over R32000 !!!! Lodge a complaint over a week ago still nobody to assist.
Not honest and now sitting with a bill of over R32000 !!!! Lodge a complaint over a week ago still nobody to assist. In November'18 I was contacted by a consultant offering our business data contract upgrades, 10 of them!!! She was adamant that she can save us money on our data contracts (used to be 2GB top up) by increasing it to 5GB data on a reduced subscription. She even confirmed by email.
This is where the horror begins, all the sudden end January'19 & Feb'19 I get notifications that there is high data usage on one of these contracts and the bill for this one contract in just a few days are at R24000 already!!! just to find out that this consultant put these contracts on open line and not top up as it used to be without informing me. Now almost 2 weeks and still nobody at Vodacom is willing to assist absolute no joy they transfer you from one to the other. I want to know what Vodacom is going to do about this!! Absolute worst experience. Our company will definitely think twice in continuing doing business with Vodacom we will cancel all contracts (we have a total of 42 contracts with vodacom!!) and take our business to a service provider who actually cares and not trying to ***** money from you.
Regards,
Vodacom Consumer Website Team
Regards,
Vodacom Consumer Website Team
