SG
Suzette G

1 reviews | Active since Feb 2019

20 Feb 2019, 15:01

Not honest and now sitting with a bill of over R32000 !!!! Lodge a complaint over a week ago still nobody to assist.

Not honest and now sitting with a bill of over R32000 !!!! Lodge a complaint over a week ago still nobody to assist. In November'18 I was contacted by a consultant offering our business data contract upgrades, 10 of them!!! She was adamant that she can save us money on our data contracts (used to be 2GB top up) by increasing it to 5GB data on a reduced subscription. She even confirmed by email.

This is where the horror begins, all the sudden end January'19 & Feb'19 I get notifications that there is high data usage on one of these contracts and the bill for this one contract in just a few days are at R24000 already!!! just to find out that this consultant put these contracts on open line and not top up as it used to be without informing me. Now almost 2 weeks and still nobody at Vodacom is willing to assist absolute no joy they transfer you from one to the other. I want to know what Vodacom is going to do about this!! Absolute worst experience. Our company will definitely think twice in continuing doing business with Vodacom we will cancel all contracts (we have a total of 42 contracts with vodacom!!) and take our business to a service provider who actually cares and not trying to ***** money from you.

0
Replies (2)
Vodacom
Vodacom's reply20 Feb 2019, 15:26
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply20 Feb 2019, 17:37
Official
Dear Suzette, 
 
Your cell phone account is managed by Vodacom Business. They are best equipped to assist you. Please send your email to them on *** or alternatively you may contact them on *** (free of charge from a Vodacom cellphone).  

Regards,
Vodacom Consumer Website Team