NOT HELPING GETTING A CONTRACT??

Item: Vodacom
Rating: 1
Author: Lourens D

So I'm not a person really complaining and i am generally understanding.

So i had a few contracts with vodacom and cancelled 3 because i would've immigrated.

Anyways that didn't work out so this weekend i went to the Vodacom Centurion Lake branch and the consultant told me i have a bad credit record and they can'y help me because my portfolio is a P0400 this is f*cking embarrassing and i left on a mission on why they said that, i have NEVER MISSED a payment to ANY of my debit orders and i am 200 times more financially stable than 5 year ago when i opened 4 lines?? I called MTN , Cell C and Telkom all 3 companies could give me an even more expensive contract.

VODACOM explain please :)

Helpful (0)

Replies (2)

Vodacom's replyOfficial

11 Feb 2020, 07:23

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply11 Feb 2020, 07:23

Official

Best regards,

Vodacom's replyOfficial

19 Feb 2020, 12:05

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Best regards,

Vodacom's reply19 Feb 2020, 12:05

Official

Best regards,

NOT HELPING GETTING A CONTRACT??

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