NOT HELPFUL

I need to cancel my account, was quoted the cancellation fee and has faxed off the proof of payment with signed form and ID copy. Later learned that no one cares about the faxes besides that Vodacom southgate had faxed these docs to Cancellation headoffice on my behalf. Then went to Vodacom Westgate and asked them to email to that cancellation office again and still not cancelled. has be phoning all the Vodacom customer service lines and the consultants keep saying you have to talk to the next person and i have to hold the line till the call cuts me off. What else do I do to cancel this contract, I have paid the money, email and faxed all the required documents.<br> Want to turn to prepaid but afraid may have to change to another service provider if Vodacom cant cancel the contract after I paid the money. Lately have been debited a lot of money beyond the installments, installments have even increased for some strange reason.