AB
Anna B

1 reviews | Active since Dec 2023

03 Jan 2024, 11:10

Not happy yet!

Hello! Vodacom did phone me the day after i post my complain! I received the Redmi Note Pro deal also the next day but Still not happy with the 2 data deals and the playstation 5 deal on the black friday deals! So the guy who phoned me said i must go to a vodacom store and listen what data deals they can give me. We have listened to the new data deals they have been trying go give which i feel is unfair, we waited a whole year to do the black friday deals for its benefits for a reason. My husband and i ,talked last night and and we went for a playstation and not a xbox. The deal went through on the playstation and we were told there we would have to wait for the playstation due to backlog/backorder, and we agreed upon that. We have been loyal vodacom costumers for years and sad that this is currently happening. I do understand waiting for stock. But to suddenly tell me we have to change to a different console wont work for us and yes my son said its ok he will take the xbox but now the payment is also higher than the palaystation black friday deal! Is there any other way we could still get the playstation. And i will keep all my information where the vodacom people say that they wont be getting any playstation 5 deals again on vodacom! So im human and understand mistakes but really i think they can do better to assist me

0
Replies (2)
Vodacom
Vodacom's reply03 Jan 2024, 12:06
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

AB
Anna B's update06 Jan 2024, 10:03
Reviewer Update
I do understand that black friday deals are not available anymore. My dissatisfaction stems from the fact that my black friday deals were approved. But i did not receive them. Thank you for taking time to reply to me. I will follow the advice and go to head offices.