iR
isabella R
1 reviews | Active since Feb 2021
18 Feb 2021, 13:30
NOT HAPPY WITH VODACOM SERVICE
I AM VERY MUCH DISAPPOINTED AND FRUSTRATED WITH THE SERVICE I GOT FROM VODACOM, I ORDERED A ROUTER A WEEK BACK AND THEY GAVE COURIES SERVICES WRONG ADDRESS WHEN I CALL THEM TO RECTIFY IT THEY KEEP ON TELLING ME THEY ARE FIXING IT AND THEY WILL CALL ME BACK BUT THEY NEVER DO. THE SUPERVISOR BY THE NAME OF REFILWE SEROBATSI KEEPS ON TELLING ME LIES THAT SHE WILL FIX THE PROBLEM AND CALL ME BACK BEFORE END BUSINESS DAY WITH FEEDBACK BUT SHE NEVER DID, WHEN I CALL THEIR CALL CENTER THET DONT WANT TO PUT ME THROUGH TO HER OR ANY SUPERVISOR AVAILABLE TO ASSIST THEY TELL ME THERES NO ONE WHO WILL HELP ME. THIS IS FRUSTRATING
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Feb 2021, 14:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Feb 2021, 14:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
iR
isabella R's updateReviewer Update
19 Feb 2021, 13:24yesterday one of your consultants called me saying they will request change of address for me but im suprised now at RAM they are returning my router to vodacom instead of my correct adddress, do you guys care explaining why do i have to suffer due to someone not doing their work correctly. this whole thing is not on really no one is being straight with me all i hear is lies all the time
iR
isabella R's update19 Feb 2021, 13:24
Reviewer Update
yesterday one of your consultants called me saying they will request change of address for me but im suprised now at RAM they are returning my router to vodacom instead of my correct adddress, do you guys care explaining why do i have to suffer due to someone not doing their work correctly. this whole thing is not on really no one is being straight with me all i hear is lies all the time
iR
isabella R's updateReviewer Update
19 Feb 2021, 13:47will i ever receive my order or vodacom is just playing games with me, is this how you treat your clients by promising them lies...this is frustrating and nobody cares
iR
isabella R's update19 Feb 2021, 13:47
Reviewer Update
will i ever receive my order or vodacom is just playing games with me, is this how you treat your clients by promising them lies...this is frustrating and nobody cares