AJ
Analo J
1 reviews | Active since Jun 2023
21 Jun 2023, 05:18
Not happy with Vodacom insurance
My Father have 2 years contract and insurance with Vodacom so now he lost his phone on 05.04.2023 and we went to Vodacom store in Somerset Mall to report that on 30.04.2023 and we didn't know that we have to call in 48 hours to lodge a clam so now they say claim has been diclined i mean the insurance is up to date and. Kindly advise if a claim can be declined becase it was not reported in 48 hours.
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Vodacom's replyOfficial
21 Jun 2023, 07:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Jun 2023, 07:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team