Not happy with Vodacom

I am still on the issue of vodacom not honoring their parts. I am not happy with how my issue has been handled or must i say ignored. I upgraded my phone to a better package based on their catalog advert but when i am supposed to receive benefits i am being denied to me this has is misleading customers. I will appreciate that my issue be resolved as its been 9 months now going up and down with it. I have all the proof and all they have to do is to give me a new phone as advertised by the time i upgraded and stop with their stories. This is a follow up complaint i made last month on this platform