Not happy with Vodacom!

<p>Hey Vodacom, are your services only reserved for the rich? Because you certainly dont care about us who dont work and can only afford so much on data. You still take, take, take from us! Im actually unhappy with Vodacom and how I have been treated for some time now! </p> <p> </p> <p>1 - throughout December I was calling customer care back and forth because I was no longer getting messages that tell me my data is running out. A problem that started in November if not October. Every time my data ran out, it would start coming off my airtime and suddenly I'd be out of data and airtime, that was only realised by a lost internet connextion. I got every excuse in the book! "Maybe its the congestion due to it being festive season!" To "These nessages are a privilege not compulsory" to "You just need a software update", needless to say that issue was never resolved and since I buy NXT LVL data bundles everyday I was then advised to change my data limits on my phone as a means to keeping track, something I have to do everyday! </p> <p> </p> <p>2 - I go to sleep lastnight with just enough for me to buy data for another day. Guess what I found out this morning? Not a damn cent in my account balance. I call Vodacom and I was told that WHILE MY MOBILE DATA WAS OFF between 23:40 - 23:56, my Samsung basically devoured my airtime out of nowhere and for no particular reason. This guy said all he can see from his side is that my mobile data was switched off, the internet was used and his assumption was I must've been having a software update. I asked to talk to a supervisor and he told me he was "not in yet".</p> <p> </p> <p>I used to be happy with Vodacom but you've dropped the ball on me more and more with each passing day! If my calls get looked up as well as the ratings I give at the end of each call, you will find that I dont entice recommending Vodacom to friends and family members anymore, because you guys don't care about the customers! I wonder what those ratings are for because they are definitely not used to better your product, otherwise I wouldn't be writing this right now.</p> <p> </p> <p>So, riddle me this, Vodacom, how does my Samsung that has never used my airtime or data WHILE MY MOBILE DATA IS OFF suddenly finish all my airtime in 15mins? I track my data because you dont send me messages anymore, how come my data usage remains unchanged? Does Vodacom have a 'no accountability' policy? Because every time I've had a problem with you, its never your fault. Its always software updates and phone settings fault.</p>