RM
Rene M
1 reviews | Active since May 2013
14 Jun 2019, 11:22
not happy with service
I have an ongoing issue with my Vodacom data contract, which I have been explaining to you guys from the month I got this contract. My data bundles are not being depleted correctly. A person from the Vodacom Hellopeter department called last month and explained that this problem is resolved and from the 1st of June, the data bundles that I have will deplete in the correct order. However today the 14th of June and I still have this problem, I am tired of this!!!!
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Replies (3)
Vodacom's replyOfficial
14 Jun 2019, 13:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jun 2019, 13:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RM
Rene M's updateReviewer Update
26 Jun 2019, 16:14Hi , I did receive a call about this on the 19th of June. Marlin said he was going to escalate this matter, but since then, I have not heard from him.
RM
Rene M's update26 Jun 2019, 16:14
Reviewer Update
Hi , I did receive a call about this on the 19th of June. Marlin said he was going to escalate this matter, but since then, I have not heard from him.
RM
Rene M's updateReviewer Update
28 Jun 2019, 12:15I am still waiting....
RM
Rene M's update28 Jun 2019, 12:15
Reviewer Update
I am still waiting....