Not happy with replacement phone

<p>My cell phone apple screen cracked. I took it in to Brooklyn, and 4 weeks later and still no phone. First they told me that they can't fix and they will replace. I had to pay R900 excess. After being sent from one to another, I was told that my specific model is discontinued and I must pay R5000 in. It is not my fault, when I refused to pay this amount they only want to give me now the old discontinued model. NOT ACCEPTABLE. For me this is a massive concern, now I must take an old model and if there is again a problem I can’t even fix the phone. If my money I want also the service, I would at least want a still in use model phone. I am a student and can't afford to replace my phone every time</p> <p> </p>