1 reviews | Active since Apr 2012
Not happy with ****** Investigation outcome
On the 18th of Dec 2015 my account was suspended by Vodacom.<br> I was told that this was due to *** activity that had to do with cost incurred for a \International satellite call/s\".<br> I was dealing with Irene Mmbengwa from the ***** department & then contacted by the billing department that simply informed me that I will be liable for the R11.386.71 cost incurred.<br> I never made these call/s & I accept no liability in this regard.<br> Looking at my past billing history, my bills are pretty consistent. This in itself proves that there was something fish going on.<br> My contract has run full-term since 2014, I wanted to cancel this contract, so not to incur any further cost, & I am told that this cannot be done? <br> I accept no responsible for any costs that have incurred after the ***** case started, & neither do I accept the cost for the \"international satellite call/s\" I never made, & what is worrying, is that no one at Vodacom have been able to tell me what an \"International satellite call/s\" is?<br> I feel that a thorough investigation did not take place whatsoever, & feel I am being de*****ed by Vodacom with the way this matter has been handled. ( 2de post, No REPLY On the 1st ) "
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
