ML
Meldon L

1 reviews | Active since Apr 2012

03 Mar 2016, 13:04

Not happy with ****** Investigation outcome

On the 18th of Dec 2015 my account was suspended by Vodacom.<br> I was told that this was due to *** activity that had to do with cost incurred for a \International satellite call/s\".<br> I was dealing with Irene Mmbengwa from the ***** department & then contacted by the billing department that simply informed me that I will be liable for the R11.386.71 cost incurred.<br> I never made these call/s & I accept no liability in this regard.<br> Looking at my past billing history, my bills are pretty consistent. This in itself proves that there was something fish going on.<br> My contract has run full-term since 2014, I wanted to cancel this contract, so not to incur any further cost, & I am told that this cannot be done? <br> I accept no responsible for any costs that have incurred after the ***** case started, & neither do I accept the cost for the \"international satellite call/s\" I never made, & what is worrying, is that no one at Vodacom have been able to tell me what an \"International satellite call/s\" is?<br> I feel that a thorough investigation did not take place whatsoever, & feel I am being de*****ed by Vodacom with the way this matter has been handled. ( 2de post, No REPLY On the 1st ) "

0
Replies (1)
Vodacom
Vodacom's reply03 Mar 2016, 13:12
Official
Hello MLubbe,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team