SM
Samuel M

1 reviews | Active since Mar 2022

29 Mar 2022, 19:45

Not happy how I was treated by vodacom

Hi I'm very disappointed with service that I received on vodacom . I'm a self employed person whose using my personal phone even to communicate and make business with my clients . Last week my sincere was closed than I tried to contact vodacom but I couldn't get strait answer than I went vodacom shop at phola mall still I couldn't get help I was advised that my sim card was blocked by vodacom head office due to *****.

However I didn't understand how??? Coz I'm the only person who use my sim to make call and I have many years using this sim suddenly this happened while I don't know anything n I don't get strait answers then I was give the 011 number to get more info but unfortunately the phone its just ringing

Vodacom please help me to resolve this issue I'm loosing business because my clients know only this sim

Number that is nolonger working its ***

For Feedback or any information please reach me on +***

0
Replies (2)
Vodacom
Vodacom's reply30 Mar 2022, 07:35
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SM
Samuel M's update30 Mar 2022, 19:58
Reviewer Update
With respect. I would like to appeal can you review the investigation my sim card was used on normal phone not smart phone and I have never made made any ***** I always recharge when I need to phone . Loosing this number it will cost me my small business to fall.