FK
Frans K
1 reviews | Active since Apr 2024
22 Apr 2024, 08:57
Not happy
Have been with Vodacom since the beginning, almosr 30 years and had nothing but bad experiences with them, almost like a disease that you cant get rid of. Their call centre staff is *********** and lies as long as they can sell you an upgrade or more contracts. Wrote to customer care, phoned cancellation with no success, paid for two contract for far more than two years that was impossible to cancel, trust me I tried everything, was lucky to get hold of Carla at the regional office to sort things out and hopefully get my money back.
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Replies (1)Vodacom's replyOfficial
22 Apr 2024, 09:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Apr 2024, 09:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
