Not happy
I have had a prepaid number for about 30 years and finally decided at the advanced age of 82 to get a contract. I requested the prepaid number for the contract but was given a new number with regrets this cannot be done unless I cancel the new contract and apply again. This has been quite devastating. My number I want to keep is ***
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Replies (3)
Vodacom's replyOfficial
16 Sept 2020, 22:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Sept 2020, 22:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
17 Sept 2020, 10:50With service like this.we take a contract at another service provider.
's update17 Sept 2020, 10:50
Reviewer Update
With service like this.we take a contract at another service provider.
's updateReviewer Update
17 Sept 2020, 10:53Can you tell me when they are going to fetch the phone as we are still waiting on the email.the consultant there said if you don’t hear any thing 7 - 14 days then you must call again.catch an wake up.afew years ago I was a consultant and we didn’t have these kind of issues.it was called a number changed ????????????
's update17 Sept 2020, 10:53
Reviewer Update
Can you tell me when they are going to fetch the phone as we are still waiting on the email.the consultant there said if you don’t hear any thing 7 - 14 days then you must call again.catch an wake up.afew years ago I was a consultant and we didn’t have these kind of issues.it was called a number changed ????????????