rS
roberta S
1 reviews | Active since May 2017
29 Nov 2023, 08:12
NOT HAPPY
Hi I have been with Vodacom for 18 years and recently upgraded on one of my contracts on Thursday 23 Nov 2023 I eventually received a call on Monday for confirmation on my order which the agent from Vodacom said it was a 64GB and not a 128GB so I said that is not what I ordered, she then said I will have to escalate this, when I phoned Vodacom again the other agent said it was 128GB and that my order was correct since then I have not heard from Vodacom not even a message to say that I have upgraded, NOT HAPPY WITH SERVICE
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Nov 2023, 10:18 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Nov 2023, 10:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
rS
roberta S's updateReviewer Update
30 Nov 2023, 08:06So where is my solution? Vodacom called yesterday to solve this issue but again no reply or solution
rS
roberta S's update30 Nov 2023, 08:06
Reviewer Update
So where is my solution? Vodacom called yesterday to solve this issue but again no reply or solution
rS
roberta S's updateReviewer Update
04 Dec 2023, 07:38Can someone from Vodacom contact me I still haven't received a call or quote or delivery for my upgrade!!!!!!!
rS
roberta S's update04 Dec 2023, 07:38
Reviewer Update
Can someone from Vodacom contact me I still haven't received a call or quote or delivery for my upgrade!!!!!!!