Not happy, bad service

Good day I have being trying to port from Vodacom to cell c using the same number that I had for more than 10 years. It is taking now 3 weeks which I do not understand what is the problem, I have been at Cell c for about 8 times and they keep on saying the problem is with Vodacom, I have e been at Vodacom Greenstone Mall on the 1 September 2018, I explained to Lebo what I wanted, he was rude to me and he told me he knows what he is doing, he did not do or listen to what I really wanted, and messed up. The Sunday I went to Cell c and they did the port from their side. They told me it would talk 24 to 48 hours, after 2 days I went back to Cell C and they told me it has been rejected and I need to go to Vodacom, I called the customer care line that evening and they told me it was rejected because of an outstanding amount. It was paid and till today which is the 18 September 2018, Vodacom keeps on rejecting the port. I need it to be done urgently, and not keep on wasting my time to go to Cell C and they keep o. Telling me the problem is with Vodacom. I needed this sorted. Vodacom Greenstone Mall are really not friendly at all. When I go there and explain the problem they pass the problem to the next person.