Not happy at all with service from vodacom

I am writing to follow up on my previous correspondence dated 28 January 2026 regarding an incorrect record indicating that I had missed a payment. At the time, I was advised that the matter would be resolved within 21 working days.

However, the issue remains unresolved, as my credit report still reflects a missed payment over the past six months. This is inaccurate, as I have consistently met all my payment obligations and have not missed any payments.

I kindly request that this matter be urgently investigated and corrected, and that my credit record be updated accordingly to reflect the true status of my account.

For me this is a big issue, I have to now think twice before going to do a contract with Vodacom.please fix this mess and call me ***