not happy at all

On the 25th March 2023 our internet stopped working, we phoned to find out what's going on, and were told the line was sabotaged, and their technicians are working on it, 5 days later i found out our neighbors are all back online, Logged a ticket 02/04, waited out the 72 hours for their technicians to see if they can fix it remotely, - nothing. I phoned again on the 05/04 , and was told the technicians will come out to fix it, nobody has shown up.. or made contact. this is extremely annoying as i'm paying and stuck in a contract for a service i'm not getting.