KH
Karin H
1 reviews | Active since Aug 2021
26 Apr 2022, 16:05
Not Happy at all!
A Vodacom consultant called me yesterday, asking if I would like to upgrade my contract. Vodacom has now put me on a month to month contract after I specifically told the consultant that I wanted to cancel my contract with Vodacom. Apparently the there is an error on the system no-one told me that I am still on a " month to month contract "Seriously I've lost my faith in this company.
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Replies (1)Vodacom's replyOfficial
27 Apr 2022, 07:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Apr 2022, 07:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
