KH
Karin H

1 reviews | Active since Aug 2021

26 Apr 2022, 16:05

Not Happy at all!

A Vodacom consultant called me yesterday, asking if I would like to upgrade my contract. Vodacom has now put me on a month to month contract after I specifically told the consultant that I wanted to cancel my contract with Vodacom. Apparently the there is an error on the system no-one told me that I am still on a " month to month contract "Seriously I've lost my faith in this company.

0
Replies (1)
Vodacom
Vodacom's reply27 Apr 2022, 07:18
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team