rS
roberta S
1 reviews | Active since May 2017
02 Jul 2019, 08:36
Not Happy at all
So I received a call from a Consultant saying that I was due for an upgrade for my wifi and router, I specifically asked her what the specials are as Im currently paying 299.00 for the past 2 years. She told me 100 gigs for 379.00, 60 gigs for 279.00 and 20 gigs for 199.00 so I said Ill take that.. I have checked my Vodacom App and I see I have 10 gigs now (less that what I had) for 299.00 and not even a new router. This is not acceptable and if I dont get feedback today I want to cancel my contract. I have been with Vodacom for years and have so many contracts.. but I get this in return??
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Vodacom's replyOfficial
03 Jul 2019, 08:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jul 2019, 08:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
17 Jul 2019, 11:26Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply17 Jul 2019, 11:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team