1 reviews | Active since May 2017
Not happy!!!
<p>So I was called by a sales consultant offering me a contract with 5 gigs data handset and airtime costing R129 pm.... I confirmed this with her as it sounded to good to be true and she confirmed it's a promo they have on at the moment.... I agreed keeping in mind I only agreed to this for the data.... just to find out they now wanting to Bill me almost R600 so not on as I have a 2 month old baby and haven't budgeted for this at all... I called in.to the call centre and they promised me this will get sorted only for me to call back to get an update and the guy I spoke to logged it with the incorrect department I now have to wait 7 working days and my debit is due to leave my account soon..... I am so frustrated and this is my firSt contract with Vodacom and it's the worse experience ever. I really need to get this sorted but the people that is employed at Vodacom are so ***********.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Jamie,
Feedback has been provided.
Regards,
Cassandra
Dear Jamie,
Feedback has been provided.
Regards,
Cassandra
Dear Jamie,
Feedback has been provided.
Regards,
Cassandra
Dear Jamie,
Feedback has been provided.
Regards,
Cassandra
So after my initial reviewi called Vodacom sales dept and a Manger offered to listen to the call..... The sales manager called me back and stated that the agent said it's once off 5gb HOWEVER she said it softly(which I feel I was totally mis sold into this contract)... There after someone doing a followup on my complaint called me and I explained what this so called manager told me and she agreed to change my package to a 3gb nd credit me R40 each month so that my bill stays R129... Which I was okay with.... A month later I receive a bill of R1200(really now)... I called back into the call centre and they state because this person placed me on a 3 gb package this has now charged me R900 for migration charges.... So clearly someone is not doing something right... This is the worst I repeat the WORST SERVICE I eva had in my life.... I have a 3 month old baby to worry about now I have to worry how is she going to eat because I must pay migration charges..... This really is not on at all I'm am so unhappy after spending 45mins on a call for them to tell me they going to log this for investigation, which shouldn't happen because thr should b notes.... Come on Vodacom u aiming to be the best network in SA but can't even get something this simple right.... I am fed up u are *****ing time I could have spent with my daughter..... This needs to be corrected before my debit leaves my account and u should consider some sort of compensation for this coz clearly I'm the one wasting my time here.... Pls can somebody competent in doing their job call me back with a resolution or I'll n sending this contract back to u as fast as u will b taking that debit from my acc..... Fed up, worried what my child will be drinking in the next week due to a lack of not knowing how to do ur job!!!!!!!!
So after my initial reviewi called Vodacom sales dept and a Manger offered to listen to the call..... The sales manager called me back and stated that the agent said it's once off 5gb HOWEVER she said it softly(which I feel I was totally mis sold into this contract)... There after someone doing a followup on my complaint called me and I explained what this so called manager told me and she agreed to change my package to a 3gb nd credit me R40 each month so that my bill stays R129... Which I was okay with.... A month later I receive a bill of R1200(really now)... I called back into the call centre and they state because this person placed me on a 3 gb package this has now charged me R900 for migration charges.... So clearly someone is not doing something right... This is the worst I repeat the WORST SERVICE I eva had in my life.... I have a 3 month old baby to worry about now I have to worry how is she going to eat because I must pay migration charges..... This really is not on at all I'm am so unhappy after spending 45mins on a call for them to tell me they going to log this for investigation, which shouldn't happen because thr should b notes.... Come on Vodacom u aiming to be the best network in SA but can't even get something this simple right.... I am fed up u are *****ing time I could have spent with my daughter..... This needs to be corrected before my debit leaves my account and u should consider some sort of compensation for this coz clearly I'm the one wasting my time here.... Pls can somebody competent in doing their job call me back with a resolution or I'll n sending this contract back to u as fast as u will b taking that debit from my acc..... Fed up, worried what my child will be drinking in the next week due to a lack of not knowing how to do ur job!!!!!!!!