Hellopeter
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1 reviews | Active since May 2016

04 May 2016, 14:50

Not happy

Attention CEO I'm NOT HAPPY!!!!! My Reference number is: INC-*** You are going too loose me as a customer. Please assist asap. Message from vodacom: Dear Customer, With regards to your service request 1-3XROOB7, kindly note that your 2GB data bundle was allocated on the 01/05/16.If you have any further queries, please contact Vodacom Customer Care at 082 111.Alternatively, you can: Send a mail to ***. Visit the "Help me" section of the Vodacom website and get help and support online. Chat to an agent online between the hours of 8am and 10pm Join a discussion in the Vodacom Community.Visit www.vodacom.co.za/helpfrom your PC or cellphone.Thank you,Vodacom. I'm not happy. You guys don't understand me. I keep on explaining. I do receive 2GB data + 1GB data free. Total is 3GB. So there is a extra 2GB what was given for me for 24 months free on the 27th of March. So Total must be 5GB data??? I did not receive the data for the last 2 months. I spoke to Zanele and Supervisor at solution department. And thy know about the extra data. My ref: *** was closed. Please can someone contact me asap!! Will report it to hello Peter as well. ID: *** Tel: ***

0
Replies (3)
Vodacom
Vodacom's reply04 May 2016, 21:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team

Best regards,

's update08 May 2016, 12:53
Reviewer Update

I'm still waiting???

's update09 May 2016, 08:14
Reviewer Update
Attention CEO of Vodacom.   I'm really not happy with the poor service I'm getting. And it seems Vodacom don't give a dam about there customers!   On the 27th of March 2016, 2GB promotional data for 24 months was given to me for free for the remaining time frame of my contact. And that the data was allocate to my account. Witch I still didn't received.   I got a call from Vodacom laste weeke Thursday, Time 13:29 from someone at Backoffice. Where I was insulted from a guy at Vodacom Backoffice, telling me I'm talking Vodacom for granted! And that they won't give me the extra 2GB of data. And that I making up all the stories. Where I'm trying to explain what I was told form Customers care Selotion department. From supervisor Robert, Thepo and Zanele. And where I have lots of references. And that all the facts shows on the system about the extra 2GB promotion data on top of my 3GB data. And that it was allocate on to the account. So Total Data a month Is 5GB and still nothing! And he keeps argue with me and telling me to stop. And that he will closed all requests what was logged.    Why will I make up all this if all the proof is showing at the Selotion department??   I will not living it there. If this is the way Backoffice is resolving problems to insulted a customer, then there is no way to stay at Vodacom!!!!!   And I'm not excepting any apologies form Vodacom. Something must be done about that. Then Vodacom CEO can then cam back to me and tell me what will they do to keep me as a customer!   There is lots of requests wat was log on my account about the 24 months Promotion 2GB data, and all was closed. And new ones was opened. And still no data. Only my stander 2GB an 1GB Total 3GB.    At the selotion department, I was told that they can se the extra 2GB promotional data and that the data was allocate to my account on the 27th of March. And that the Total shows 5GB of data p/m.   But did not received the extra 2GB data for April and May! Only my standard data of 3GB. And it must be 5GB.   Ref: *** Ref: INC-*** Ref: 1-3XROOB7 Ref: *** Ref: *** Ref: ***   It's insane to have such a lot of reference and no feedback or a Selotion on it!   Regards, Juan Coertze
Tel: ***