Not happy

I contacted your office last week to notify you of a payment I made on 22 March 2016<br> I then asked to add a debit order to my account. I strictly requested it to start 26 April 2016 NOT MARCH <br> YOU NOW HAVE 3 PAYMENTS. TO BRING TO YOUR ATTENTION I WILL REVERSE IT AT THE BANK I WILL NOT BE HELD ACCOUNTABLE FOR YOUR STAFF INCOMPANTANCE. THE PERSON WHO TOOK THE CALL WILL BE THE R100 FOR THE DEBIT ORDER THAT WAS DECLINED. <br> <br> I DO NOT HAVE HER NAME. YOU CAN CHECK YOUR SYSTEM. SHURLY SHE SHOULD HAVE MADE NOTES WHILE ADDING TO DEBIT ORDER TO MY ACCOUNT <br> <br> IT IS WONDERFUL TO HEAR THAT THE MANAGER IS NOT AVAILABLE WHEN YOU PHONE COLLECTIONS DEPT. THIS IS A PATHETIC EXCUSE WE ALL KNOW THAT THIS IS A FAMOUS BULL **** EXCUSE GET A NEW ONE.