JH
Jason H
1 reviews | Active since Feb 2019
11 Feb 2019, 09:45
Not happy
I canceled contracts with Vodafone last year already now it appears the cancelation was never put through and its still active they are still billing us for it. This is one of numerous reasons why we are no longer opening new contracts with them.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
11 Feb 2019, 11:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Feb 2019, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JH
Jason H's updateReviewer Update
12 Feb 2019, 14:33Vodacom has still not phoned me regarding this, when I posted this I tried calling them they hung up on me, this is not customer service, I am still not happy with Vodacom and patience is running thin.
JH
Jason H's update12 Feb 2019, 14:33
Reviewer Update
Vodacom has still not phoned me regarding this, when I posted this I tried calling them they hung up on me, this is not customer service, I am still not happy with Vodacom and patience is running thin.
Vodacom's replyOfficial
13 Feb 2019, 12:17 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call ***(free from a Vodacom sim) for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Feb 2019, 12:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call ***(free from a Vodacom sim) for any further assistance. Regards Consumer Website Team
Best regards,
JH
Jason H's updateReviewer Update
13 Feb 2019, 12:21Please would you contact regarding this
JH
Jason H's update13 Feb 2019, 12:21
Reviewer Update
Please would you contact regarding this
JH
Jason H's updateReviewer Update
15 Feb 2019, 11:45I have still not received a phone call regarding this.
JH
Jason H's update15 Feb 2019, 11:45
Reviewer Update
I have still not received a phone call regarding this.