NOT HAPPY

i bought A WIFI ROUTER FROM VODACOM FROM THE FIRST DAY IT WAS GIVING ME PROBLEMS I CANT CONNECT TO THE INTERNET IT SHOWS A RED LIGHT CALLED THE CALL CENTER THEY COULDNT HELP ME HAD TO DO IT MYSELF ,IM STILL FACING THE SAME PROBLEM I CANT GET HOLD OF THE CALL CENTER ITS ALWAYS BUSY ,SO WHATS THE POINT OF HAVING IT IF I CANT USE IT..