AH
Andrew H

1 reviews | Active since May 2026

20 May 2026, 20:51

Not great, early cancellation notice given on data sim only contract - notice period as required by CPA 20 working days

Not great, early cancellation notice given on data sim only contract - notice period as required by CPA 20 working days . Notice given 2nd May to be effective 30 May . Early cancellation quote received and paid , all bills up to date . Vodacom went ahead and processed cancellation , terminated service and data allocation lost - effective 6th May (over 3 weeks early) Then issued additional invoice for airtime on that line that no one can explain - no billing or cancellations and the invoice contravenes Vodacom contract terms and the CPA Unless someone can explain the invoice I guess we will be seeing the ombudsman or small claims court!

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Replies (1)
Vodacom
Vodacom's reply21 May 2026, 09:58
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team.