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Gavin M

1 reviews | Active since Jun 2015

22 Apr 2021, 10:07

Not good Vodacom

Did upgrade with retentions two days ago. Then got confirmation but price plan needs to be lower. Called retentions yesterday. They say that upgrades must cancel the upgrade...i called upgrade...they told me that because retentions did the upgrade, so they must cancel it. The problem now is that retentions says upgrades must cancel and upgrades says retentions must cancel.

Cancelation is necessary so that retentions can give me more affordable price plan...so I am stuck now!!!

Not good service just to get price plan sorted and old one cancelled.

When a man wants to upgrade it is not a mission but even when vodacom says you have a cool off period to change, then it is like very difficult to get it changed.

0
Replies (2)
Vodacom
Vodacom's reply22 Apr 2021, 11:01
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
GM
Gavin M's update22 Apr 2021, 11:06
Reviewer Update
Agent did call but was not satisfactory...told me it can take until next week Tuesday to cancel the upgrade I did Tuesday this week and she also said that retentions will not be able to offer me discount on a flexi 125 as to how they gave me discount on the 175...so I am still nowhere.