Not good Vodacom.

Did an upgrade for my son. They added the handset monthly fee. No problem with that but then cancelled the upgrade as it was suppose to be flexi 125 and not flexi 175. Vodacom cancelled the upgrade but still kept the handset fee per month. Should it not be like the original contract without the handset fee pm? Now I am struggling to get it even to flexi 125 even when I was told on wednesday that by friday it should be done. Vodacom even blocked my cell from calling there customer care and all other departments. Retentions is suppose to fix this. I have 5 people of vodacom names who told me they will call me when it is finalised but i am waiting still for any one of them to call me back. The one was Wednesday said that the put a reminder on to call me friday which is today and i am still waiting for her call. I even got sms from vodacom to rate her service but how can i if she did not call as she said on Wednesday. She said on wednesday that she will call and then fix the package for my son from flexi 175 to flexi 125 but like i said...no call even after i founs out today that roughly after 1 today the service request of wednesday was dealt with.