SV
Sabine V

1 reviews | Active since Dec 2013

08 Dec 2016, 16:51

Not good

<p>About 2 months ago i upgraded to phone 7 on a red business account and was told that i would receive 10 GIG extra data the following months - i am still waiting for that, then i was also phoned by a vodacom business business unit specialist whoc convince me based on my data usage to purchase an additional 2 GIG data contracts including a modem. which to date is not working even after numerous calls and e-mails and i had requested to reverse that and be refunded - the modem has not been collected and i have not been refunded paying for something which does not work. we had changed over to Vodacom from another supplier some time ago in the hope that things would work - but now i am really disappointed. the business consultant also promised to follow up on the 10GIGs but he cannot even find the correct phone number for the big store in Menly i purchased from</p>

0
Replies (3)
Vodacom
Vodacom's reply09 Dec 2016, 06:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply21 Dec 2016, 15:12
Official

Dear Client

The Sales Team confirmed that they have been in contact with you and a collection for the device was arranged.

Kind regards

Vodacom Consumer Website Team

Best regards,

SV
Sabine V's update06 Feb 2017, 21:06
Reviewer Update

the device has been collected but i have not had any correspondence regarding the refund , i have also not had the 10 gig data from when i upgraded my business contract