Not "going swimmingly boet" no. 2

<p>Original complaint: https://hellopeter.com/vodacom/reviews/worst-upgrade-service-ever-maneuvering-the-system-*** </p> <p> </p> <p>This issue is still not resolved. Spent another 4 hours yesterday struggling to get any service whatsoever. Vodacom is USELESS!! When you phone the online upgrade call centre and they actually answer - then they suddenly don't work in the onine upgrades department and transfer you for the entire time. We were cycled between customer retentions, upgrades and even our call being dropped or deliberatly being cut.</p> <p> </p> <p>We ended up cancelling the contract yesterday just to save ourselves the pain of ever dealing with Vodacom again. We will be porting the number asap to another provider.</p> <p> </p> <p>Oh and just by the way, I was able to upgrade our other contract at MTN online today without any hassles. Delivery in the next two days. No hassles or issues. And the call centre agents were helpful and there was no background noise compared to the noise at the Vodacom call centre. Sounded like Vodacom staff were having a party or bulldozing a building with all that noise. It even made the experience worse as you could hardly hear the agent.</p>