MM
Mpumi M
1 reviews | Active since May 2020
06 Jan 2022, 13:06
Not getting what's promised with packages
I'm on contract and I was due for an upgrade, on 11 Dec I did online upgrade and package that I chose was supposed to include R500 staionery voucher which I never received with my package, have proof of invoice quotation that seems not been able to be found nor viewed on their system.I called vodacom immediately from Dec till now I still don't have that voucher instead I'll be transfered from 1 department to another ...from 1 email to another ..to me they all seems like they don't know what they doing or mybe they have no idea of what they advertise online.i can say I am very disappointed by all this .. I even regret why I upgraded with vodacom I should have just moved to another network.
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Vodacom's replyOfficial
06 Jan 2022, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2022, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Mpumi M's updateReviewer Update
09 Jan 2022, 02:18I am still not have been contacted inregards with the matter....this is surely a proof of how neglecting you guys are and poor service that you give to you loyal customers with your consultants who don't know their jobs or how to solve problems .
MM
Mpumi M's update09 Jan 2022, 02:18
Reviewer Update
I am still not have been contacted inregards with the matter....this is surely a proof of how neglecting you guys are and poor service that you give to you loyal customers with your consultants who don't know their jobs or how to solve problems .