Not getting what was expected and no customercare

On 22 September I lodged the following complaint with Vodacom Customer Care after I received bad service from the mentioned branch:\<br> <br> 3 - 4 weeks ago we wanted to upgrade our wi-fi contract. We wanted the VODAFONE R216-Z MI-FI ROUTER on the 5GB Data plan for R289 including a 1TB Transcend hard drive. There was no stock