mK
martin K
1 reviews | Active since May 2014
27 May 2022, 14:39
Not getting what I pay for!
It's now 4 days that we are on a 20/10 MB line and I'm paying R1100 per month for a 100/100 MB fibre connection. My service request number is SR***. I had to send screen shots of my speed problem. Every time I phone back the answer I get is "we see your service request is still open" and "there is no feed back" and "its been send to the technicians". I can't keep paying for service I'm not getting. Do I get a rebate for the week of slower speed?
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 May 2022, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 May 2022, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
mK
martin K's updateReviewer Update
28 May 2022, 21:16No one has contacted me yet and my speed is not restored yet. Will I be refunded partially for this month, since I had three days NO fibre and I'm almost a week on your lowest speed, BUT I PAY R1100!!! Although I will cancel my prescription with you on Monday, I still need my speed restored because there is nothing wrong with my payments!!
mK
martin K's update28 May 2022, 21:16
Reviewer Update
No one has contacted me yet and my speed is not restored yet. Will I be refunded partially for this month, since I had three days NO fibre and I'm almost a week on your lowest speed, BUT I PAY R1100!!! Although I will cancel my prescription with you on Monday, I still need my speed restored because there is nothing wrong with my payments!!
mK
martin K's updateReviewer Update
30 May 2022, 20:34HI VODACOM. YOU STILL HAVEN'T CONTACTED ME!!!
mK
martin K's update30 May 2022, 20:34
Reviewer Update
HI VODACOM. YOU STILL HAVEN'T CONTACTED ME!!!