1 reviews | Active since Jan 2012
Not getting service according to contract
<p>I renewed my data / router contract with Vodacom at the end of March 2017 in Witbank, at the Saveways Crescent Vodashop, and it was done. The renewed contract had 4 Gigabytes, (2 Gig for any time, and 2 Gig Night data) for R139/month. For the month of March I did not receive my Night data, and I thought it was just me not seeing it. For the month of May, I checked my data loaded, and there was no 2 Gig Night data. I called Vodacare (111) for them to check, they said it's not loaded (or actvated), I must go to the branch. I went to the branch (Saveways Crescent in Witbank) last week on Friday (05 May 2017), and they took my details, and send an email to somebody (or department), and I was told they will come back to me. It's now over a week, I still haven't heard anything from Vodacom. This is really disturbing.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
